DELIVERY & SHIPPING
You will receive an Order Confirmation email when you place an order with us. After your payment is approved and your order has been accepted and processed, you will receive an Order Shipped email containing your tracking information.
We aim to dispatch orders placed before 3pm on a UK working day on the same day. Orders placed after 3pm will generally be dispatched on the next UK working day. Please view our Shipping Policy for the timeframes that apply to your chosen delivery service. Delivery timeframes apply from the time of dispatch.
Please email info@sessionkit.com as soon as possible with “URGENT AMENDMENT” in the subject. We will endeavour to help if we can. However, due to how quickly we aim to process and ship all orders, it is often difficult to amend them between placing an order and it being shipped.
You will be offered delivery options at checkout.
For UK orders, you can select from Royal Mail Special Delivery, Royal Mail 24 and Royal Mail 48.
International delivery costs are calculated by weight and are usually initially shipped by Royal Mail International, then transferred to a local delivery service when the order reaches its destination country. This information will be available via the tracking link in your Shipping Confirmation email.
International customers are responsible for all customs and import fees. Usually, you will be contacted to pay any outstanding charges or taxes before your parcel will be delivered. Therefore, it is important to monitor your tracking information to ensure your delivery is not delayed.
For the USA, Evri will contact you to pay required duties, including the applicable import tariff. If unpaid, your parcel will be returned and you will be charged return shipping and a £4 admin fee.
You may choose a Safeplace for Royal Mail to leave your parcel, at your own risk. Royal Mail may also choose a Safeplace if no one is available to receive the parcel.
RETURNS & REFUNDS
Items can be returned in accordance with our Refund Policy
Certain sealed items cannot be returned once they have been unsealed for hygiene and health reasons, unless they are damaged or faulty. Please see our full Refund Policy for details.
Yes. Please email info@sessionkit.com before sending any items back, either faulty or unwanted.
If you change your mind, you are responsible for return postage. If the item is faulty, damaged or incorrect, we will refund your original shipping and reasonable return costs.
FAO Jemima / Session Kit (RETURN)
Choice Fulfilment Services Ltd
Airport Business Centre
Thornbury Road
Plymouth
PL6 7PP
United Kingdom
Refunds are processed within 14 days of receiving your return. Banks may take 3–5 working days to credit your account.
Mark all returns clearly as “RETURNED GOODS – FAILED SALE” to avoid customs rejection.
SESSION KIT EDUCATION (COURSES)
Cancellations within one month of the course start date are not refundable.
Cancellations more than one month before the start date receive a full refund.
If we cancel a course for any reason, you will receive a full refund.
No, refunds or exchanges are not available for illness-related absence.
ORDER ISSUES
Check your Order Shipped email and contact info@sessionkit.com
Email us with photos and we will offer a replacement or full refund including shipping costs.
PRIVACY & ACCOUNT
We collect information needed to process orders, respond to enquiries, send newsletters, and improve website performance
Yes. Cookies help enable shopping bag functionality and allow us to track site performance. Disabling cookies may affect website features
Use the unsubscribe link at the bottom of any marketing email or contact info@sessionkit.com.
