Please see the ‘Session Kit Education Courses – Refunds’ section below for information regarding cancellation of course places.

If you are unsatisfied with any products you have ordered, please follow the returns procedure outlined below.

Returns Policy for Physical Products

If You’ve Changed Your Mind

We will accept unused, unopened items in their original packaging and condition.

If you are exercising your statutory right to cancel, you must tell us within the applicable cancellation period and return the items without undue delay and normally within 14 days of telling us that you wish to cancel.

For hygiene reasons, certain sealed items cannot be returned once they have been unsealed. All tamper-resistant seals, packaging and cellophane should remain intact.

If you return items because you have changed your mind, you are responsible for the direct cost of returning them. 

Please email us at info@sessionkit.com explaining why you are returning the item before dispatching any goods to us, or use the cancellation form available via your customer account. 

Please obtain and retain proof of postage for all returns. We cannot accept responsibility for goods lost in transit after they have been returned using a carrier arranged by you.

If the Products Are Damaged, Faulty, or Incorrect

Please contact us if:

• the product(s) do not match the description or the items listed in your ‘Order Shipped’ email; or
• the product(s) are damaged in transit or faulty upon receipt.

Depending on the circumstances and your legal rights, we may provide a replacement, repair, refund or another appropriate remedy.

Where a refund is due, this may include applicable delivery and return costs in accordance with your legal rights.

Please email info@sessionkit.com before returning any items so that we can provide instructions for the return.

Returning the Product

Once you have notified us of your intention to return, please send your product(s) to:

FAO: Jemima / Session Kit (RETURN)
Choice Fulfilment Services Ltd
Airport Business Centre
Thornbury Road
Plymouth
PL6 7PP

Please ensure the parcel is sealed securely and retain proof of postage.

Processing Your Refund

Refunds will usually be processed within 14 days of us receiving the returned goods.

Refunds will be issued to the original payment method unless otherwise agreed. Your card provider may take a further 3–5 working days to credit your account.

If you have any questions about a refund, please contact us at info@sessionkit.com. 

Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund to reflect any resulting reduction in value.

International Returns

You must contact us before returning items from overseas.

Parcels should be marked clearly as: RETURNED GOODS – FAILED SALE

You may be able to reclaim import duties from your local customs authority using proof of duty paid and proof of export.

Session Kit Education Courses – Refunds

• No refund for cancellations made one calendar month or less before the course start date.
• Full refund for cancellations made more than one calendar month before the course start date.
• If we cancel the course, you will receive a full refund.
• Refunds will be processed via the original payment method unless otherwise agreed.
• These cancellation terms apply subject to any statutory cancellation rights that may apply to your booking.